Practice policies
Email and SMS Communications Consent
Effective Date: May 26, 2026 · Last Updated: July 15, 2026
This disclosure explains how Dr. Rayna Dvorak, ND, LAc communicates with patients and prospective patients via email and text message (SMS), and your rights regarding these communications.
Types of Communications
Transactional / Administrative Communications
We may send the following communications that are directly related to your care or appointment, for which your contact information was collected:
- Appointment confirmations, reminders, and follow-up messages.
- Responses to your submitted inquiries through our contact form.
- Patient portal notifications from ChARM Health (our electronic health record system).
- Billing statements and financial communications.
- Care coordination and clinical follow-up messages.
These communications are necessary for the provision of care. By scheduling an appointment or submitting a contact inquiry, you consent to receive administrative communications related to your appointment or inquiry.
Marketing and Newsletter Communications
With your express opt-in consent, we may send:
- Educational newsletters and health content updates.
- Practice announcements, new service information, and seasonal wellness content.
- Promotional communications about programs, events, or offerings.
Marketing emails are sent only to individuals who have explicitly subscribed through our newsletter sign-up form. You may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at hello@drraynadvorak.com.
SMS / Text Message Communications
Our practice sends appointment-related text messages — such as appointment confirmations and reminders — through ChARM Health, our secure electronic health record and patient communication platform. We do not send marketing or promotional text messages.
If you provide your mobile phone number and consent to receive text messages, we may send you appointment reminders and administrative notifications via SMS. Message and data rates may apply. Message frequency varies based on appointment activity. To opt out of SMS communications at any time, reply STOP to any text message from us. To request help, reply HELP. For more information, contact us at (480) 463-4066.
We do not send marketing text messages without your prior express written consent, as required by the Telephone Consumer Protection Act (TCPA) and applicable FCC regulations.
Email and Communications Security
Standard email is not a fully secure method of communication and may not be appropriate for transmitting sensitive health information. Clinical questions and health-related communications from established patients should be sent through the secure ChARM Health patient portal. General inquiries may be submitted through our website contact form or by phone.
By contacting us via email through our website, you acknowledge and accept that standard email may not be encrypted and may be subject to interception. For sensitive health information, please use the patient portal.
Your Rights and Opt-Out Options
- Unsubscribe from marketing emails: Click the “unsubscribe” link in any marketing email or contact us at hello@drraynadvorak.com.
- Opt out of SMS messages: Reply STOP to any text message.
- Update communication preferences: Contact us at (480) 463-4066 or hello@drraynadvorak.com.
- Request confidential communications: Under HIPAA, you may request that we contact you only through specific channels or at specific numbers or addresses. See our HIPAA Notice of Privacy Practices for details.
Opting out of marketing communications will not affect your ability to receive transactional and administrative communications related to your care.
CAN-SPAM Act Compliance
All marketing emails sent by this practice comply with the CAN-SPAM Act of 2003. Each marketing email will include: our physical mailing address, a clear identification that the message is an advertisement or promotional communication (where applicable), a clear and conspicuous opt-out mechanism, and our contact information.